Privacy Policy
Arrow Clear Puzzle publishes this page so users can review important app, policy, and support information in one official location.
Your Privacy Matters
Ansah Anansi operates Arrow Clear Puzzle. This Privacy Policy outlines our approach to data collection, use, and protection.
Effective 2026-06-12. Privacy inquiries can be sent to clientline@zhonggeapp.com.
Whether you play Arrow Clear Puzzle on iOS or Android, this Privacy Policy applies to all information we collect through the app.
We take a privacy-by-design approach: collect only what we need, protect what we have, and never sell your data.
If you do not agree with this Privacy Policy, please do not use Arrow Clear Puzzle.
Contact Ansah Anansi at our support team with any questions about this policy.
Product Privacy Notes
This Policy applies to Arrow Clear Puzzle in the context of its app presentation. References to activity may include ordinary screens, ad placements, diagnostics, support requests, or interface messages where applicable.
The product theme does not change the categories of data described in this Policy. We focus on app operation, safety, advertising disclosure, support, and user privacy rights.
What Information We Collect
We only collect information that's necessary to provide and improve Arrow Clear Puzzle. The following describes what we may collect.
Device & Usage Information
Our analytics tools collect the following automatically:
- Device specifications (manufacturer, model, OS version)
- Advertising identifiers (IDFA/GAID)
- Session-level gameplay events and feature interactions
- Crash and error diagnostics
- Region inferred from network IP (country or state level only)
- Your email address and messages when contacting support at clientline@zhonggeapp.com
- A display name, if you choose to set one in the game
- Feedback or content you voluntarily submit
Platform Data: If you connect via Apple Game Center or Google Play Games, we may receive your platform username and game-related data as permitted by those platforms.
Payment information is handled entirely by Apple (App Store) or Google (Google Play). Ansah Anansi only receives confirmation that a transaction occurred, not your payment details.
For more information about how we collect data, please contact our support team.
How Your Data Is Used
We only use your information in ways that help us deliver and improve Arrow Clear Puzzle. This section explains those uses.
Running Arrow Clear Puzzle: Your data enables us to deliver the game experience, save your progress, respond when you need help, and maintain app reliability.
Making Arrow Clear Puzzle Better: Gameplay telemetry and crash reports help our team identify issues and improvements. This analysis is conducted on aggregated, non-identifying data wherever possible.
Safety and Anti-Fraud: We use technical data to detect cheating, account fraud, and other activity that harms the fairness and integrity of Arrow Clear Puzzle.
Communication: We use contact information you provide to respond to support inquiries and send essential service-related notifications.
We do not sell your personal information. We do not share your data with advertisers or data brokers for their own purposes.
Questions about how we use your data? Contact our support team.
Who We Share Your Information With
Transparency about data sharing is important to us. Below is a complete list of who may receive your information and under what conditions.
Service Partners: Our operational partners — such as hosting providers, analytics vendors, and support platforms — receive only the data they need to do their jobs. They operate under data processing agreements with Ansah Anansi.
Legal Requirements: If a court, regulator, or law enforcement agency lawfully requires us to disclose data, we will comply. We'll notify you when permitted by law.
Corporate Transactions: In the event of a company merger, acquisition, or restructuring, your information may transfer to a new entity — which will be bound to honor this Privacy Policy.
Anonymized and aggregated usage statistics may be shared externally. These statistics contain no personally identifying information.
For data sharing concerns, write to our support team.
Tracking Technologies and Mobile Identifiers
Ansah Anansi uses the following tracking technologies in connection with Arrow Clear Puzzle:
Mobile Analytics SDKs
The Application integrates third-party analytics SDKs, including but not limited to Firebase (Google LLC) and similar services, which collect pseudonymous usage telemetry, session data, and device identifiers for the purpose of service improvement and performance monitoring.
Mobile Advertising Identifiers
The Application may access the device-level advertising identifier (Apple IDFA / Google Advertising ID) where user consent has been obtained in accordance with applicable platform policies and privacy law. Users may reset or limit access to this identifier through their device operating system settings.
Session Tokens
The Application uses session tokens stored locally on-device to maintain authentication state. These are not transmitted to third parties and expire upon session termination.
User Rights Regarding Tracking
To the extent required by law, the Company provides users with the ability to withdraw consent for tracking-based activities. Requests to limit tracking may be submitted to our support team.
Protecting Children's Privacy
We design Arrow Clear Puzzle with child safety in mind. Our data practices comply with COPPA and GDPR-K where applicable.
No Data Collection Without Parental Consent
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected data from a child under 13 without consent, we will delete it promptly.
For Parents and Guardians
If your child has shared personal information with us, you may:
- Review the information we hold about your child
- Request correction or deletion of that information
- Withdraw consent for further data collection
Contact us at our support team to exercise these rights.
Age-Appropriate Design
- We do not show behavioral advertising to children
- We keep platform-level payment controls with parents or guardians where applicable
- Chat and social features are disabled or strictly moderated for younger users
GDPR-K Compliance: For users in the European Economic Area or United Kingdom who are under the age of 16, we obtain parental consent as required under GDPR Article 8.
Parents who have concerns about their child's privacy in Arrow Clear Puzzle should contact our support team. We take every concern seriously.
Protecting children is a shared responsibility. Contact our support team anytime.
Mixed Audience Notice
Our app is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at our support team and we will delete such information promptly.
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
Your Legal Privacy Rights
Depending on where you live, you have specific rights regarding your personal information. Ansah Anansi respects and honors these rights.
What You Can Ask Us To Do:
- Show you what data we have (Access)
- Fix errors in your data (Correction)
- Delete your data (Erasure)
- Give you a copy to take elsewhere (Portability)
- Stop certain processing (Objection/Restriction)
For EU/UK Users: In addition to the rights above, you may lodge a formal complaint with your national data protection authority. In the UK, this is the ICO (ico.org.uk).
Submitting a Request: Send a rights request to our support team. We may ask for identity verification and will respond within 30 calendar days.
Corrections: If you notice inaccurate data — like a wrong email address in your profile — contact our support team and we'll fix it promptly.
Privacy matters. Contact our support team to exercise any right described here.
Data Storage Duration
Arrow Clear Puzzle data isn't kept forever. This section explains our retention periods and how you can request earlier deletion.
Retention Periods:
- Account and gameplay data: Active account + 30 days after deletion request
- Support communications: 12 months after resolution
- Analytics logs: 90 days (auto-deleted)
- Financial records: 7 years (legal requirement)
- Crash reports: 60–90 days
If you haven't played Arrow Clear Puzzle for 24 consecutive months, we may anonymize or delete your account data. We'll give advance notice.
Early Deletion: Request data deletion before the standard retention period expires by emailing our support team. We'll process your request within 30 days, subject to legal holds.
Contact our support team with data retention questions.
How We Safeguard Your Data
Security is foundational to how Ansah Anansi operates. Below are the protections in place for Arrow Clear Puzzle data.
We protect your data with TLS encryption in transit and encryption at rest. Our cloud infrastructure uses role-based access controls so only authorized staff can access your information.
People and Processes: Access to personal data is restricted to authorized personnel on a need-to-know basis. Our team receives regular security training and we maintain formal incident response procedures.
Security Limitations: Despite our best efforts, no data transmission over the internet is 100% secure. We encourage you to use strong passwords, enable device authentication, and contact us immediately if you suspect unauthorized access.
In the event of a significant data security incident affecting your information, Ansah Anansi will notify you promptly and comply with all applicable breach notification laws.
We welcome responsible disclosure of security vulnerabilities. Contact our support team with your findings.
Questions about our security practices: our support team.
Third-Party Tools and Services
Arrow Clear Puzzle integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Firebase Analytics — Gameplay analytics and user behavior tracking: Privacy Policy
- Firebase Crashlytics — Crash reporting and app stability monitoring: Privacy Policy
- Google Play Services — Android platform services: Privacy Policy
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer - loads and displays ads from all integrated ad networks: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Questions about our third-party integrations? Contact us at our support team.
Advertising Partners
Arrow Clear Puzzle is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
Cross-Border Data Transfers
This section explains how Ansah Anansi handles international transfers of personal data from Arrow Clear Puzzle.
Ansah Anansi's data processing may occur in the United States, the European Economic Area, or other regions depending on the location of our infrastructure and service providers.
How We Protect Transferred Data (EU/UK)
For transfers from the EEA or UK to countries without an adequacy decision, we use:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- UK International Data Transfer Agreements (UK IDTA), as applicable
Adequacy Decisions: Some countries we transfer data to have been recognized by the European Commission as providing adequate protection (e.g., UK, Canada for commercial organizations, Japan).
For SCC copies or transfer questions, write to our support team.
How We Update This Policy
Privacy is an evolving area. We update this Privacy Policy periodically to reflect changes to our practices or applicable law.
Our Notification Commitment:
- Material changes → in-app notification + updated effective date
- Minor changes (typos, clarifications) → updated date only
- Major rights changes → at least 14 days advance notice
Version Tracking: The effective date at the top of this page shows exactly when the policy was last updated. Previous versions are archived and available on request.
If updates change how we use your data in ways you're not comfortable with, you can stop using Arrow Clear Puzzle and request deletion of your data at our support team.
To request a copy of a previous version of this Privacy Policy, email our support team.
Contact our support team with questions about policy changes.
Contacting Ansah Anansi
Have a privacy question or want to exercise your data rights? Ansah Anansi's team is ready to help.
Ansah Anansi
Privacy Email: our support team
Support Email: our support team
When to Expect a Reply: Acknowledgment within 5 business days, full response within 30 days. We always keep you informed of progress.
To Help Us Respond Faster:
- Specify the right you're exercising (access, deletion, correction, etc.)
- Include your account email or username if applicable
- State your country or region
If we're unable to resolve your privacy concern, you have the right to escalate to your local supervisory authority. In the EU: edpb.europa.eu. In the UK: ico.org.uk.
Thank you for trusting Arrow Clear Puzzle with your data. We're here at our support team.